Customer Service Policy
Welcome to D.F.J. Luxury Fragrances
We are committed to providing you with exceptional customer service. Our goal is to ensure your satisfaction with every purchase and interaction. This Customer Service Policy outlines our commitment to you.
1. Contact Us
For any questions, concerns, or assistance, please contact our customer service team:
info@dfjfragrances.com
2. Response Time
We strive to respond to all inquiries within 24 hours during our business days. Please allow additional time during weekends and holidays.
3. Order Processing
Orders are processed within 5-7 business days from the time of purchase. You will receive a confirmation email once your order has been placed and another notification when your order has been shipped
4. Shipping and Delivery
We offer various shipping options to meet your needs. Shipping times and costs will be calculated at checkout based on your location and selected shipping method. Delivery times may vary depending on the destination and shipping method chosen.
5. Privacy and Security
We value your privacy and are committed to protecting your personal information. For more details, please review our [Privacy Policy](#) [link to privacy policy].
6. Feedback
We welcome your feedback and suggestions. Please contact us at [support@dfjluxuryfragrances.com](mailto:support@dfjluxuryfragrances.com) with any comments or ideas on how we can improve our products and services.
7. Updates to This Policy
We may update this Customer Service Policy from time to time. Any changes will be posted on this page. Please review this policy periodically for any updates.
Thank you for choosing D.F.J. Luxury Fragrances!